Terms of Service

01. General Information

Dukan Dot Com is an online store offering herbal, wellness, and personal care products to customers in Pakistan.

We reserve the right to update our product range, website content, pricing, and services at any time, subject to applicable consumer laws.

02. Eligibility & Website Use

By using our website, you confirm that you are legally capable of entering into a purchase agreement or are using the website with appropriate parental or guardian involvement.

You agree to use our website only for lawful purposes and not to interfere with its security, functionality, or operation.

03. Product Information

We aim to provide accurate product descriptions, images, prices, and usage information.

Product appearance may vary slightly due to photography, screen settings, or packaging updates. We may correct errors or inaccuracies when identified.

Customers should read product labels, ingredient information, directions, and precautions before use.

04. Orders & Acceptance

Placing an order does not necessarily guarantee acceptance or availability. Orders may be subject to verification, stock availability, and delivery coverage.

We may contact you to confirm order details before dispatch. If an order cannot be fulfilled, we will communicate the situation and arrange an appropriate resolution, including a refund of any payment received where applicable.

05. Pricing & Payments

Product prices are displayed in Pakistani Rupees (PKR), unless otherwise indicated.

Applicable delivery charges and other disclosed fees will be shown at checkout or communicated before order confirmation.

Payment options may include Cash on Delivery or other methods made available through our store.

06. Shipping & Delivery

We aim to process and deliver orders within the estimated timeframes communicated to customers.

Delivery times may vary due to location, courier availability, public holidays, weather conditions, and operational circumstances.

Further information is provided in our Shipping Policy.

07. Returns, Refunds & Cancellations

Returns, exchanges, refunds, and cancellations are handled according to our published Refund & Return Policy and applicable consumer rights.

Please contact our support team promptly if you receive a damaged, defective, or incorrect product.

08. Health & Wellness Disclaimer

Products and information available on Dukan Dot Com are intended for general personal care and wellness purposes unless expressly stated otherwise.

Website content is not a substitute for professional medical advice, diagnosis, or treatment. Individual experiences and results may vary.

Always follow product instructions and precautions. Consult a qualified healthcare professional if you have a medical condition, are pregnant or nursing, take medication, or are uncertain whether a product is suitable for you.

09. Customer Responsibilities

Customers agree to provide accurate and complete information when placing an order.

• Provide a correct delivery address and contact number.
• Review order details before completing checkout.
• Follow product usage instructions and safety precautions.
• Avoid fraudulent orders or misuse of our services.

10. Intellectual Property

Website content, including our original text, branding, graphics, photographs, and design elements, may be protected by applicable intellectual property laws.

You may not reproduce or commercially exploit protected content without the appropriate permission or legal authorization.

11. Third-Party Services

Our website may use third-party services for payment processing, delivery, analytics, or other store functionality.

These services may operate under their own terms and privacy policies.

12. Privacy & Personal Information

Personal information collected through our website is handled according to our Privacy Policy and applicable data protection requirements.

Please review our Privacy Policy to understand how information may be collected, used, shared, and retained.

13. Website Availability

We aim to keep our website accessible and functioning properly. However, temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our reasonable control.

14. Limitation of Liability

To the extent permitted by applicable law, Dukan Dot Com is not responsible for losses arising from misuse of products, unauthorized website activity, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

15. Changes to These Terms

We may revise these Terms of Service to reflect updates to our business, website, or applicable requirements.

The latest version will be published on this page, together with an updated date.

16. Governing Law

These Terms of Service are governed by the applicable laws of Pakistan.

Any disputes will be handled in accordance with applicable legal procedures and consumer protection requirements.