Refund & Return Policy

01. Returns & Exchanges

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 7 days of delivery.

To request a return or exchange, please provide your order number, a description of the issue, and clear photographs of the product and its packaging.

All requests are subject to review and approval in accordance with this policy and applicable law.

02. Return Eligibility

To qualify for a return, the following conditions generally apply:

• The item must be unused and in its original packaging, unless it arrived damaged or defective.
• A valid order number or proof of purchase must be provided.
• The request must be submitted within the applicable return period.
• Any included components or accessories must be returned where applicable.

03. Non-Returnable Products

For hygiene and safety reasons, opened or used personal care, herbal, and wellness products generally cannot be returned due to a change of mind.

This restriction does not override applicable consumer rights relating to defective, damaged, or incorrectly supplied products.

04. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us promptly.

Our support team will review your concern and, where appropriate, arrange a replacement, exchange, or refund.

05. Refund Process

Once an approved returned item has been received and inspected, we will inform you of the refund decision.

Approved refunds will be processed using an available refund or payment method. The time required to receive a refund may vary depending on the payment provider.

06. Return Shipping

Return shipping arrangements and charges depend on the reason for the return.

Where a return is approved because of our error or a verified product defect, our team will communicate the applicable shipping arrangements.

For other approved returns, return shipping costs may be the customer's responsibility, subject to applicable law.

07. Order Cancellation

If you wish to cancel an order, please contact our support team as soon as possible.

Cancellation may be possible before the order is dispatched. Once an order has shipped, cancellation may no longer be available, and the applicable return process will apply.

08. How to Request a Return

To start a return or refund request, contact our team through email or WhatsApp with:

• Your full name.
• Your order number.
• A brief explanation of the issue.
• Clear product photographs, where relevant.

Please wait for return instructions before sending any product back.