Privacy Policy

01. Information We Collect

When you interact with Dukan Dot Com, we may collect the following information:

• Personal Information: Name, email address, phone number, billing address, and shipping address.
• Order Information: Purchased products, order details, transaction records, and delivery preferences.
• Payment Information: Payment method and transaction-related information processed by payment providers.
• Technical Information: IP address, browser type, device details, cookies, and website activity.
• Communication Information: Messages and inquiries sent to our support team.

02. How We Use Your Information

We may use collected information to:

• Process, confirm, and deliver orders.
• Provide customer support and answer inquiries.
• Send order confirmations and shipping updates.
• Improve our website and shopping experience.
• Detect fraud and protect our store.
• Send promotional communications where permitted by law and your preferences.
• Meet applicable legal obligations.

03. Sharing Your Information

We do not sell personal information for money. We may share information with service providers involved in operating our business, including payment processors, shipping partners, website hosting providers, analytics services, and customer support platforms.

We may also disclose information where required by applicable law or to protect our legal rights. Certain advertising or analytics practices may be considered data sharing under applicable privacy laws.

04. Payment Security

Payments may be processed through secure third-party payment providers. Complete payment card information is handled by the relevant payment processor rather than intentionally stored on our own systems.

05. Cookies & Analytics

Our website may use cookies and similar technologies to enable essential website functions, remember preferences, analyze website performance, and measure marketing effectiveness.

You can manage certain cookies through your browser settings or any privacy controls available on our website. Disabling cookies may affect some features.

06. Data Protection

We use reasonable administrative and technical safeguards to help protect personal information from unauthorized access, loss, misuse, or disclosure. However, no online system can guarantee complete security.

07. Data Retention

We retain personal information for as long as reasonably necessary to process orders, provide customer support, maintain business records, resolve disputes, and comply with legal obligations. Retention periods may vary depending on the information involved.

08. Your Privacy Choices

Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information.

You may unsubscribe from promotional emails using the unsubscribe link included in those messages. For privacy requests, contact us using the support information published on our website.

09. Third-Party Services

Our website may use third-party tools or contain links to external websites. These services may have their own privacy practices and policies. We encourage you to review them before providing personal information.

10. Children's Privacy

Our website is not intended to collect personal information directly from children without appropriate parental or guardian involvement. Please contact us if you believe a child has provided information improperly.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices, or legal requirements. Updated versions will be published on this page with a revised date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through the official support details available on our website.

Dukan Dot Com
Pakistan
Customer Support: Contact details available on our website.