Shipping Policy
01. Shipping Coverage
Dukan Dot Com serves customers in Pakistan. Delivery availability may vary depending on your city, area, courier coverage, and other logistical factors.
If your location is not serviceable, our team may contact you to discuss available options.
02. Order Processing
Once an order is placed, our team begins the order verification and preparation process.
Processing times may vary depending on product availability, order volume, weekends, public holidays, and operational circumstances.
03. Estimated Delivery Time
Delivery estimates may vary according to your location and the courier service. Any estimated delivery timeframe provided at checkout or during order confirmation is an estimate rather than a guarantee.
Unexpected weather conditions, courier delays, public holidays, or other circumstances may affect delivery schedules.
04. Shipping Charges
Applicable shipping charges will be displayed at checkout or communicated during order confirmation.
Shipping costs may vary depending on the delivery location, order details, and any active promotions.
05. Cash on Delivery & Payments
Available payment methods will be shown at checkout or communicated during order confirmation.
If Cash on Delivery is available for your order, please ensure that the payable amount is ready when the courier arrives.
06. Order Confirmation
Our team may contact you by phone, email, or other available communication methods to verify your order or delivery details.
Please provide an accurate contact number and complete shipping address to help avoid unnecessary delays.
07. Tracking Your Order
Where tracking is available, shipment details may be shared through SMS, email, WhatsApp, or another communication channel.
You may also contact our customer support team for assistance with your order.
08. Incorrect Delivery Information
Customers are responsible for providing accurate shipping details, including the recipient's name, phone number, city, and complete address.
If you notice an error, please contact us promptly. Address changes may not be possible once an order has been dispatched.
09. Missed or Unsuccessful Delivery
If a courier cannot complete delivery because the recipient is unavailable, unreachable, or the address is incomplete, the courier may attempt redelivery or return the parcel.
Any redelivery arrangements will depend on courier availability and the circumstances involved.
10. Damaged or Incorrect Parcels
If your order arrives damaged or contains an incorrect item, please contact our support team as soon as possible.
Include your order number and clear photographs of the product and packaging. Requests will be reviewed according to our Refund & Return Policy and applicable consumer rights.
11. Shipping Delays
Although we aim to provide timely deliveries, occasional delays may occur due to courier operations, weather, public holidays, high order volumes, or unforeseen events.
If your order is delayed, please contact our support team for assistance.
12. Contact Us
For shipping questions, delivery updates, or order-related assistance, please contact:
Store: Dukan Dot Com
Email: infopainoff12@gmail.com
Phone / WhatsApp: +92 329 4042005
Country: Pakistan